Privacy policy

Last Updated: July 24, 2025

Dream Wheels operates this store and website, including all information, content, features, tools, products, and related services, to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Dream Wheels is a store powered by Shopify, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access, use, make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read this Privacy Policy and understand the terms regarding the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we refer to “personal information,” we mean information that identifies you or could reasonably be linked to you or another individual. Personal information does not include anonymous or de-identified data that cannot reasonably be used to identify you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information including your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information including credit card numbers, debit card numbers, bank account details, payment card details, transaction details, payment method, payment confirmation, and other payment information.

  • Account Information including your username, password, security questions, preferences, and settings.

  • Transaction Information including items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and your purchase history.

  • Communications with Us including information you include when communicating with us, such as customer service inquiries.

  • Device Information including data about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage Information including how and when you access or interact with the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal information.

  • Automatically through the Services, including from your device when you use our products or services, visit our website, or through the use of cookies and similar technologies.

  • From our service providers, when we engage them to implement certain technologies and when they collect or process personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Services. This includes fulfilling our contract with you, processing payments and orders, storing your preferences, sending you account-related notifications, managing your account, handling shipments, facilitating returns and exchanges, allowing product reviews, and creating a personalized shopping experience.

  • Marketing and Advertising. We may use your personal information to send you promotional communications via email, SMS, or postal mail and to show online ads for products or services based on your previous purchases or activity on the Services.

  • Security and Fraud Prevention. We use your information to authenticate accounts, ensure secure shopping and payments, detect and investigate fraud, protect public safety, and secure our services. If you create an account, you are responsible for keeping your login credentials secure.

  • To Communicate with You. We use your information to provide customer support, respond to inquiries, and manage our relationship with you.

  • Legal Reasons. We may use your personal information to comply with laws, respond to legal requests (such as from law enforcement), enforce our policies or terms, or investigate violations.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, as described in this Privacy Policy. These may include:

  • With Shopify, service providers, and third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, shipping).

  • With business and marketing partners to provide marketing services and deliver advertising. For example, we use Shopify to support personalized advertising through third-party services based on your activity across different merchants and websites. These partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to opt-out of such sharing.

  • At your direction or with your consent, such as to ship products or through the use of social media widgets or login integrations.

  • With our affiliates or within our corporate group.

  • As part of a business transaction, such as a merger or bankruptcy, or to comply with legal obligations (e.g., subpoenas or warrants), enforce policies or terms of service, or protect rights and safety.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to deliver and improve them. The information you submit will be transmitted to and shared with Shopify and third parties, which may be located in countries other than your own. We also use enhanced Shopify features that integrate data from your interactions with our store, other merchants, and Shopify to improve our services. In these cases, Shopify is responsible for processing your personal information and responding to your data rights requests. For more on how Shopify uses your data and your rights, please visit Shopify’s Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal information via Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may include links to websites or platforms operated by third parties. We encourage you to review their privacy and security policies and terms of use. We are not responsible for these sites’ practices, including the accuracy or reliability of their content. Information you share on public or semi-public areas, including social media platforms, may be visible to others and used without restriction. Linking to third-party sites does not imply our endorsement unless otherwise noted.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with personal information, please contact us using the information below to request deletion. As of the effective date of this Privacy Policy, we are not aware of “selling” or “sharing” (as defined under applicable law) personal information of individuals under 16 years old.

Security and Data Retention

Please be aware that no security measures are perfect or infallible, and we cannot guarantee “perfect security.” Information you send to us may not be secure in transit. Avoid sending sensitive data through insecure channels.

We retain your personal information as long as necessary to manage your account, provide the Services, meet legal obligations, resolve disputes, or enforce our terms or policies.

Your Rights and Choices

Depending on your location, you may have some or all of the following rights regarding your personal information. These rights may apply only in certain circumstances and are subject to legal limits:

  • Right to Access/Information. You may request access to the personal information we hold about you.

  • Right to Deletion. You may request deletion of your personal information.

  • Right to Correction. You may request correction of inaccurate personal information.

  • Right to Data Portability. You may request a copy of your personal information or ask us to transfer it to a third party in certain cases.

  • Communication Preferences. You can unsubscribe from marketing emails using the link in our emails. We may still send you non-marketing messages related to your account or orders.

You can exercise these rights through the Services or by contacting us using the contact information below. For more information on how Shopify processes personal data and your rights, visit: https://privacy.shopify.com.

We will not penalize you for exercising your rights. We may need to verify your identity before processing your request. Under applicable law, you may appoint an authorized agent to act on your behalf. We will require proof of authorization and may ask you to verify your identity directly. We will respond within the timeframe required by law.

Complaints

If you wish to lodge a complaint about our handling of your personal information, please contact us using the information below. Depending on your location, you may also have the right to appeal our decision or file a complaint with your regional data protection authority.

International Transfers

Please be aware that your personal information may be transferred to, stored, or processed outside your country of residence.

If we transfer personal data outside the European Economic Area (EEA) or the UK, we rely on recognized legal mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK contracts, unless the destination country is deemed to offer adequate protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website, update the “Last Updated” date, and notify you where required by law.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise any of your rights, please contact us by phone at 1+438-407-4604, or by email at dreamwheels.qc@outlook.com