Refund policy

You can cancel an order free of charge within 24 hours of order confirmation.

To cancel a custom item order after 24 hours, the purchase will be refunded at 50% since a custom item is not something that can be resold to another customer. If the item has already been shipped, we will not accept the return. You can contact us at the following address: dreamwheels.qc@outlook.com.

Items returned without a prior return request will not be accepted.

You can always contact us for any questions related to returns at dreamwheels.qc@outlook.com.

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it. If you have an issue upon receiving your order, please send an email explaining the situation with supporting photos.

Refunds
We will notify you as soon as we have received and inspected your return and let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Please note that the processing and posting of the refund by your bank or credit card company may take some time.
If more than 15 business days have passed since your return was approved, please contact us at dreamwheels.qc@outlook.com.